Keap CRM Reviews

It's pretty pricey and really tricky to operate. Definitely not the easiest to navigate. They do offer solid initial assistance, but for busy entrepreneurs, it can feel like a real hassle. I attempted to hire a couple of different firms to set up campaigns, but it just didn’t pan out for me. Eventually, I found someone who could make sense of it, but it took a ton of work. It's not exactly something you can just tackle solo. I kept at it for about 3-5 years, but in the past year or so, I barely touched it. So, I made the call to cancel my subscription. However, KEAP had the nerve to bill me for one last month and even sent it to collections because I didn’t give a 30-day heads-up before pulling the plug.

It's quite expensive and quite challenging to use. Definitely not user-friendly. They do provide good initial support, but for busy business owners, it can be quite burdensome. I tried hiring two different companies to create campaigns, but it didn't work out for me. Eventually, I found someone who could figure it out, but it required a lot of effort. It's not something you can typically handle on your own. I kept using the system for around 3-5 years, but in the last year or so, I hardly used it. As a result, I decided to cancel my membership. However, KEAP had the audacity to charge me for one last month and even sent it to collections because I didn't provide a 30-day notice before canceling.

As someone who runs a business, I usually hold back from posting negative reviews since I know that errors can occur. But our run-in with Keap was more than just a minor hiccup, and after giving it a lot of thought, I feel compelled to share what happened.

Here’s the gist:

- We first interacted with a guy named Colin who was in charge of sealing the deal. He seemed nice enough, but at times, he was a bit unclear about how we’d transition from our current autoresponder to Keap.

- We were so taken with Colin that we ended up buying an extra $500 worth of Keap coaching calls (which, looking back, was a poor choice).

- Colin promised us that our package came with 15 hours for migration, assuring us that all our existing sequences, automations, contacts, and templates could be moved over in that time. I asked for confirmation several times, both verbally and in writing, since I’m not exactly a pro in this field. I took his word for it and provided all the info needed for the migration, feeling pretty confident we were aligned.

- We also made it a point to ask Colin if there would be any surprise costs, and he assured us there wouldn’t be.

- But a few weeks later, Keap hit us with an unexpected request for more money, claiming we had gone over the 15 hours. They did give us some extra hours, but now we had to either pay up or manage the migration ourselves (which was never our plan, given our lack of expertise).

- My frustration was mounting (especially since Colin had repeatedly said everything could be wrapped up in 15 hours), so I reluctantly asked about the extra charges. The response was jaw-dropping: the final amount was outrageous (in the thousands).

- At this point, Colin started ignoring our emails. I made several calls, only to be told that our team was trying to take advantage of Keap's migration team. That accusation really threw me for a loop. Even though the mess was entirely on Keap, I kept my cool and suggested we find a middle ground. Colin seemed sure we could work something out. But after days of back and forth, and with our Keap renewal deadline looming, we had no choice but to cancel our account.

- We asked for a partial refund (acknowledging some work had been done), and were directed to a woman named Lisa who was supposed to help us. Instead of a refund, we got hit with a £200 termination fee. That was a surprise and wasn’t mentioned at all.

- After voicing our displeasure (since the fee wasn’t disclosed), we eventually got the £200 back, but that was all we got.

- In total, we shelled out £1200, faced an extra £200 early termination fee, and only got refunded that fee.

- By this point, I was really fed up, but I just wanted to move on quickly. I simply asked for a refund for the $500 worth of "Keap coaching calls" that we never even used (since they were meant for after the migration).

- Sadly, our request was completely ignored.

I want to stress that I don’t take writing this review lightly, but our experience with Keap was genuinely awful. We lost both money and precious time (including the 30 minutes I spent writing this review).

I strongly advise you to think twice before signing up with Keap, especially if you have complicated assets to migrate. It’s crucial to not just chat with the salesperson, but also to reach out to the technical team for a clearer picture on the actual migration costs. While I can’t promise this will save you from a similar nightmare, one thing is for sure: we’ll be moving our business elsewhere.

I can't recommend using !!! as a Customer Relation Platform because their support is just awful. Even though I hadn’t touched their platform in 7 months, they claimed I didn’t give enough notice to cancel, which meant I had to stick around for another month. It’s really frustrating that they didn’t make their 10-day cancellation policy clear when I signed up, and I only found out about it after I complained about paying for services I hadn’t used in 7 months. It’s ridiculous, and I’m just glad to be moving on from this company.

I would not recommend using !!! as a Customer Relation Platform due to their extremely poor customer service. Despite not using their platform for 7 months, they insisted that I did not provide sufficient notice to cancel, forcing me to continue for another month. It is frustrating that they did not clearly communicate their 10-day cancellation policy upon joining, and it was only mentioned after I raised the issue of paying for unused services for 7 months. It is absurd and I am relieved to finally be leaving this company.

I was on the hunt for a fresh CRM that could also take care of my email newsletters. During my chat with the sales crew, I fired off a bunch of questions, and they promised me I could hide my number, import stuff from Google, and get reminders. But they kinda left out that I'd hit some roadblocks doing these things for some odd reasons. Plus, I found out that to get what I needed, I'd have to whip up custom automations, which basically meant coding the whole backend myself. I really recommend steering clear of pre-paying for a year since they won’t even talk about refunds. Best to just skip this company altogether.

I was in search of a new CRM that could also handle my email newsletters. During my meeting with the sales team, I asked several questions and they assured me that I could mask my number, manually import from Google, and receive reminders. However, they neglected to mention that I would encounter limitations in performing these tasks for peculiar reasons. Additionally, I discovered that in order to achieve what I wanted, I would have to create custom automations, essentially requiring me to code the entire backend. I strongly advise against pre-paying for a year as they refuse to discuss refunds. It is best to avoid this company.

Keap offers some really cool features, but sadly, they often didn't function as they should. The regular updates they rolled out every week were pretty baffling, making it a hassle to get used to everything. To tackle this, we opted to bring in a trainer, who was fantastic. Still, without shelling out for his monthly training fee, we would've been totally lost. There were plenty of times we learned a process one way, only to have it switched up a couple of weeks later, which meant we had to waste time figuring it out all over again. Plus, when you stack it up against other similar services, Keap was super pricey and demanded a lot of time. Given the ongoing changes and the bugs that came with them, the steep price just didn’t seem justified.

Keap had some great features, but unfortunately, they often didn't work properly. The frequent updates they made on a weekly basis were quite confusing, making it a bit time-consuming to get the hang of it. To navigate through this, we decided to hire a trainer, who turned out to be excellent. However, without paying for his monthly training fee, we would have been completely lost. Many times, we would learn something one way, only to have the process changed two weeks later, forcing us to spend time figuring it out again. Moreover, compared to other similar companies, Keap was incredibly expensive and required a significant amount of time. Considering the constant changes and system bugs resulting from these changes, the high cost was simply not worth it.

I recently had a run-in with a tech glitch that stopped me from sending out estimates. But I was happy to see that their skilled team is on the case, working to fix the issue. Plus, they even gave me a coupon to make up for the hassle. I gotta say, I was really impressed by how professional and quick their customer service folks were.

Even though I canceled my membership, Keap kept sending me invoices for a couple of months. That really got under my skin, especially since I heard some folks never got their money back. But after I shot them an email, I was really happy to see my refund come through in less than a week. I just wanted to share my appreciation and offer a different take from the recent negative feedback on this issue. Over the past two years, their customer support has been consistently helpful. If you’re in the market for excellent email marketing, I definitely suggest giving Keap a try.

Despite canceling my membership, Keap continued to send me invoices for two months. This left me feeling frustrated, especially after reading that some people never received reimbursement. However, after sending an email, I was pleasantly surprised to receive my money back in less than a week. I wanted to express my gratitude and provide a different perspective from the recent negative reviews on this matter. Throughout the two years, the customer service has always been responsive. If you're looking for top-notch email marketing, I highly recommend Keap.

I chose to give Keap a shot thinking it would be a simpler way to automate our business tasks. But even before I finished the free coaching, I found out that it wouldn't work with our CRM, House Call Pro. So, I opted to cancel my subscription. To my dismay, I got hit with a $239 charge for the first month, plus they told me the cancellation fee was another $299. That really left me feeling frustrated, paying for something I couldn't even use, and the extra fee just made it worse. Honestly, since I never got to use the product, I thought a fair solution would be to charge me an extra $60 to cover the cancellation fee, but not for a month of service. It feels like Keap is just out to take every last dollar from their customers. So, I highly recommend steering clear of this company.

Having used Keap Max Classic for quite a while, our team is really blown away by the sheer strength of its automation features. Honestly, we haven't even scratched the surface of what this application can do for us. Plus, the cost for this tool is absolutely justified, given the wide range of functionalities it offers, like managing pipeline stages, automating emails, and sourcing leads. On top of that, the benefits of Keap Max Classic go even further with its broad network of affiliates and third-party applications, all thanks to its cleverly designed API.

Keap seems great in theory, but it’s riddled with serious issues. If you want to end your contract, good luck—it's a real hassle. I’ve lost a ton of cash on this software, and they still keep taking money from my account, even though I’ve made it clear I want to cancel.

They give you an account manager, but mine is totally ineffective. Responses are non-existent, and they take forever to get back to you. The support team just sends you back to the manager.

In short, it’s a completely frustrating experience.